If you are not happy with your first pair of underwear, please email team@newsort.co with your order number to start the refund process. Refunds are issued back to the original form of payment and typically processed within 14 business days.

To be eligible for a return:

Clothing must be in unworn, unwashed condition. Underwear items are not eligible for returns for hygiene reasons.

You have 30 days from the date of delivery to request a return. There is a $6 flat fee for return shipping. Returns are issued to the original form of payment and typically processed within 14 business days.

Please email team@newsort.co with your order number to start your return.

If you received an item that’s defective or damaged, we’re very sorry. Please contact support@newsort.co and we’ll make it right as soon as possible.

We offer free shipping on all U.S. orders over $150.

Orders usually ship within 1-2 business days, 3-5 business days for holidays.

For other international shipping inquiries, please email team@newsort.co.

Thank you for shopping with us.